Payments
All payments are made via Paypal. You do not have to have a Paypal account, even if you don't have a paypal account you can pay by any debit or credit card via the Paypal system.
Chi Shop
For all items purchased from our web Chi Shop, payment must be made in full at time of purchase along with shipping. We usually ship within a couple of days and use DHL shipping so transit worldwide will normally be under a week.
Doll shows
We also do two doll shows a year where a large selection of both Chi Children and 'Lil Human babies will be available to adopt on the day. We have a small mobile Paypal card reader so can take debit and credit card or Paypal payments, or cash.
Items made to order
For all other items are usually made to order, and we do offer a short layaway arrangement for the more expensive items (over £500)
If, for any reason, WE are unable to complete any order (for example if the mould unexpectedly developed a problem and we had to cancel all pours for that baby), then all payments will be refunded in full. Alternatively if you prefer, you can transfer your payment credits to another baby and will be expedited to the top of that list.
We do ship WORLDWIDE to most countries. Some countries add a customs/excise duty onto your purchase. It will be your responsibility to pay that duty. If in doubt, please find out before ordering, about your countries rules on receiving purchases from the UK.
We always invoice in GBP currency (British Pounds). If you wish to work out the value in your own currency please refer to a currency convertor website. We cannot invoice you in any other currency.
Thank you, and if there are any further questions please email us at ourworldofchi@gmail.com
Chi Shop
For all items purchased from our web Chi Shop, payment must be made in full at time of purchase along with shipping. We usually ship within a couple of days and use DHL shipping so transit worldwide will normally be under a week.
Doll shows
We also do two doll shows a year where a large selection of both Chi Children and 'Lil Human babies will be available to adopt on the day. We have a small mobile Paypal card reader so can take debit and credit card or Paypal payments, or cash.
Items made to order
For all other items are usually made to order, and we do offer a short layaway arrangement for the more expensive items (over £500)
- CASH BUYERS If you are a cash buyer (have the money ready to pay in full as soon as the doll is ready), you will be more likely to get higher on the list as we offer the first pours from the sculpt to cash buyers. We will ask for a deposit (50%) once we have a baby poured, or about to be poured, for you. We will let you know when he/she is ready and you pay the balance. When we contact you to pay the non-refundable deposit we will discuss with you approximately how long it will be before your baby is ready - normally a month or two. You will be sent a Paypal invoice for the whole amount including shipping, and you pay off this invoice the agreed amount for the deposit and then the remainder when baby is ready.
- LAYAWAY If you choose our 'layaway' arrangement, (pay over 3 months), we will ask for your 1/3 deposit as soon as we have a guaranteed pour for you, and then you pay 1/3 for the next two months. Your baby will be ready to send home once you have paid the whole balance, or soon after. All payments are non-refundable - missing a payment could result in you losing all of your previous payments, and the doll. You will be sent a Paypal invoice for the whole amount including shipping, and you pay off this invoice the agreed amount every consecutive month.
- WAITING LIST When we bring out a new sculpt, particularly the Lil Humans, we get a lot of people saying they would like one but often when we contact them again they have changed their mind. So if we have a pour of 5 or 10 babies planned for a new sculpt, and 30 people on the waiting list, we need to know which of these customers are serious buyers. So sometimes we email these 30 customers and ask if they would be willing to pay a £100 non-refundable deposit for a guaranteed place on the list. This means we can go ahead with pouring 5 or 10 babies knowing there are people waiting, and it means these customers are happy in the knowledge they are guaranteed a baby in the next few months.
If, for any reason, WE are unable to complete any order (for example if the mould unexpectedly developed a problem and we had to cancel all pours for that baby), then all payments will be refunded in full. Alternatively if you prefer, you can transfer your payment credits to another baby and will be expedited to the top of that list.
We do ship WORLDWIDE to most countries. Some countries add a customs/excise duty onto your purchase. It will be your responsibility to pay that duty. If in doubt, please find out before ordering, about your countries rules on receiving purchases from the UK.
We always invoice in GBP currency (British Pounds). If you wish to work out the value in your own currency please refer to a currency convertor website. We cannot invoice you in any other currency.
Thank you, and if there are any further questions please email us at ourworldofchi@gmail.com